Bosch Power Tools launches it’s first-ever ‘Service on Wheels’ initiative in India
Mobile
Service vans will visit Bosch users across more than 10 cities
Pickup/
drop and mobile service
Conduct
safety and preventive maintenance trainings at customer sites
Mumbai, India: Bosch
Power Tools India, one of the world’s leading manufacturer of power tools for
construction, woodworking and metalworking industry, has launched its ‘Service on Wheels’ – a
first-of-its-kind service initiative in India in association with its partners
to visit users. The Bosch ‘Service on Wheels’ has been conceptualized to
demonstrate the uncompromised and unparalleled Best-in-Class service experience
at our users’ doorstep coupled with a focus to reduce downtime. Two vans were
unveiled at the event in Bangalore today by Henning von Boxberg, President of
the Bosch Power Tools GmbH.
The services provided by the van include
repair, training, routine maintenance, product demonstration, among others. Additional advantages of the
‘Service on Wheels’ are promotion of genuine Bosch parts and assured quality
service by their skilled and trained technicians. Besides providing fast
professional service to customers, these vans will help in enhancing
productivity and improving brand visibility for Bosch Power Tools.
Currently, Bosch has over 450 authorised
service centres in the country and plans to expand more service centres in the
upcountry markets. Besides availability and affordability, service is one of
the fundamental factors identified for success, and is deeply committed to
create service as a key differentiator. Bosch has a large and stable service
network, supported by strong processes, and manpower skilled by trained
professionals in the country. This year, Bosch has taken a number of
initiatives to bring in a new level of professionalism, setting new benchmarks
in the industry.
Speaking on the occasion, Henning von Boxberg, President of the Bosch Power Tools GmbH, said, “The sale of each product marks the
beginning of a new relationship for our users with us. The ‘Service on Wheels’ initiative
ensures that our relationships are strengthened at every touch point. The
launch of the ‘Service on Wheels’ underlines this commitment and builds on our
reputation for exceptional service. These vans will cater on ground service or
onsite service particularly to ensure our users’ productivity.”
Commenting on the launch, Panish P K, Regional Sales Director and Business Head - India and SAARC
- Bosch Power Tools said, “We are in the process of making after sales service a very painless
experience to their customers in terms of repair and warranty. Our focus is to
provide quality service and repair the tool at the fastest possible with
genuine spares. With this, we are empowering every customer of Bosch to
experience Bosch’s trusted quality service in the hand of experts. This would
help us further strengthen the trust of our customer in Bosch.”
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