Scoot to Offer Voucher Refunds for Flexible Rebooking for Customers


For all bookings made on our website, mobile app or WeChat mini booking site between 15 March and 31 May 2020, Scoot will also extend a one-time free date change (fare difference may apply). For these bookings, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 31 March 2021.

These policies will support customers with the flexibility to defer their travel plans in view of the current situation, which is unprecedented and has been developing very quickly.

Due to the high volume of requests, Scoot is aware that it has taken longer than usual for our customer service agents to respond, and we sincerely apologise for the inconvenience caused. Customers are encouraged to contact Scoot via alternative channels such as our online feedback form, or via  Facebook Messenger. Customers who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.

Scoot will continue to assess the impact of the Covid-19 outbreak on global air travel in the coming weeks.

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